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Overview |
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Managed Help Desk Services
Barrister can help turn the challenge of providing help
desk services across your business into an opportunity. We deliver quality
hardware help desk services across your business, without the complexities
and high costs associated with running an internal help desk operation.
From basic problem resolution to multi-tiered help desk with integrated
dispatch and logistical support, we deliver the right level of service
for your unique environment.
Our flexible service modules allow maximum customization and rapid implementation
of help desk services with minimal disruption to your daily operations.
| Tier One Help Desk |
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Telephone support focused on basic hardware problem resolution. As an extension of your business, we can answer the phone using your company’s customized greeting and pre-determined scripts.
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| Tiers Two and Three Help Desk |
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Expert technical support to resolve more complex hardware problems, ensuring your equipment is repaired quickly. Delivers accurate problem determination, coupled with pro-active recommendations to keep your hardware systems running smoothly. May include integrated logistical support providing fast turnaround of high quality replacement parts.
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| Managed Dispatch |
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Efficient dispatch of your in-house, third-party and/or Barrister technicians, for on-site service. We get the right technical skill to the right location at the right time.
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| Optional Help Desk Support for Software |
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As part of our Tier One Help Desk Service, we offer optional support for software. In conjunction with your in-house software support team or external software services provider, we deliver basic problem resolution at a cost-effective rate.
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