Barrister does understand that customer problems with technology normally extend past the hardware failures of devices.
In order to address this need, Barrister also offers our helpdesk / Call Center Support services for customer needs.
These services again are delivered out of our corporate facility, and provide our customers with a variety of support levels for problem resolution.
Our helpdesk is driven by customer knowledge base, service automation and IVR tools that drive consistent service quality to our customers.
We recognize that all customers have varying levels of technical expertise, so our helpdesk is organized by levels that are based on service requirements of our customers.
These levels are described below: