the Barrister Advantage

Barrister provides a single point, performance-based IT service and support solution for our clients throughout the world. Our Clients and Partners leverage our Multi-Vendor support capabilities to streamline their IT Service and Support requirements.

The Barrister Advantage
Multi-Vendor IT Services

Whatever your client, server, hardware challenge, Barrister Global Services Network delivers the services you need to ensure your hardware systems are available to conduct business, perform transactions and collaborate with customers and partners.

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Our Technologies
Servers and peripherals POS terminals
Data storage systems Flatscreens/monitors
Desktop printers Scanners
Network appliances Receipt printers
Hubs, switches and routers In-store processors
Legacy systems Kiosks
Our Technologies
We serve customers in commercial and consumer markets through direct and indirect channels and manage over 15,000 certified technicians located throughout North America. We get the right technical skill and the right part to the location at the right time for fast and predictable problem resolution for our customer’s hardware challenges.
Our Solutions
Government Services
Barrister provides peace of mind to our Government Clients by delivering consistent, efficient and secure support for their IT service needs.
Government Services
Total Call Ownership

TOTAL CALL OWNERSHIP – It’s in every service ticket we do. Your dedicated Client Relationship Specialist (CRS) is your single point of contact for Service Events. Your CRS provides real-time monitoring with proactive issue resolution by managing all phases of the service call.

PHASE 1 – TICKET OPEN is the initiation of every service event requested by our clients and managed by Barrister. Service requests can be opened via:

● Telephone
● E-mail
● Our proprietary web-based service portal - CustWA

PHASE 2 – TECHNICIAN ASSIGNMENT is done manually, not through a bulletin board or bidding process. Our technician assignment group contacts the technician directly and confirms availability. We also maintain documentation that our technician is:

● Minimum of A+ Certified
● Qualified to service the specific equipment
● “Real World Experienced” – not just “book smart”

PHASE 3 – DIRECT COORDINATION with the service location ensures that our technician and the point of contact at the service address are able to set the on-site appointment as quickly as possible. We make the calls to

● Schedule availability
● Follow up to re-confirm appointment
● Close the ticket and get feedback on service quality

PHASE 4 – PLATINUM LEVEL TRIAGE is conducted by our premier service level tech support staff. Our access to over 20 Major OEM support centers provides

● Competent and accurate remote diagnosis
● Quick resolution to un-common errors
● Fast and detailed prognosis for on-site resolution

PHASE 5 – REVERSE BID SOURCING assures our clients that we are getting the best parts at the best prices. Our goal is always “One Part, One Trip, One Fix”. Our logistics team:

● Sources parts nationally from competing vendors
● Orders parts, provides tracking and handles core returns
● Coordinates parts arrival with on-site appointment to repair

What does Total Call Ownership mean to you?
Quite Simply . . . . . . . Peace of Mind

Barrister Advantage